Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy explains the terms applicable to safari booking assistance services provided by Wild Track Safari.

Wild Track Safari is an independent travel assistance provider. We do not operate wildlife safaris directly. Safari services are conducted by authorized third-party operators and are regulated by forest department rules.

2. Nature of Booking Assistance

Our role is limited to:

Assisting with safari planning
Coordinating booking enquiries
Facilitating communication with authorized operators

Safari permits and operational control remain under the authority of the forest department and authorized third-party operators.

3. Cancellation Policy

Cancellation of safari bookings is subject to:

Forest department regulations
Zone-specific rules
Government policies
Third-party operator terms

In many cases, safari permits issued by the forest department may be non-refundable. Eligibility for cancellation depends entirely on applicable official guidelines.

Wild Track Safari does not control forest department refund decisions.

4. Refund Eligibility

Refunds, if applicable, will depend on:

Official forest department policies
Operator-specific cancellation rules
Timing of cancellation request
Payment processing status

Certain components such as permit fees, government charges, or service charges may be non-refundable as per official terms.

5. Processing of Refunds

If a refund is approved as per applicable rules:

It will be processed through the original payment method where possible
Processing timelines may vary depending on the bank or payment provider
Administrative or coordination charges, if applicable, may not be refundable

Refund timelines are subject to external systems and regulations beyond our control.

6. No-Show Policy

Failure to:

Arrive at the designated entry gate on time
Carry valid identification documents
Comply with forest department rules

may result in denial of entry without refund, as per official regulations.

7. Changes by Authorities

Wildlife safaris are subject to:

Weather conditions
Government restrictions
Zone closures
Operational limitations
Wildlife movement

In such situations, cancellation or refund decisions are governed strictly by forest department and authorized operator policies.

8. Service Charges

Wild Track Safari may charge a coordination or assistance fee for booking support. Such service charges, once applied, may be non-refundable depending on the stage of processing.

All applicable charges are communicated during the enquiry process.

9. Important Legal Clarification

Wild Track Safari (https://wildtracksafari.in/) is not associated with any government authority or forest department.

We provide safari planning and booking assistance only. All safari services are operated by authorized third-party operators as per forest department rules.

GST registration is not applicable for this business as per Indian GST laws.

10. Contact Information

For cancellation or refund-related enquiries, please contact:

📍 Dhikuli, Ramnagar, Nainital, Uttarakhand
📞 9557173965
📞 8126473255
📧 wildtracksafari001@gmail.com